☝ Click any row to open the customer churn detail page
| Company | SAM | CSR | Risk | Risk Summary AI | Revenue (12m) | Emails | Tickets | |
|---|---|---|---|---|---|---|---|---|
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Revenue by customer · ex-GST · Xero invoices
ⓘ Note: Revenue includes all invoice line items (warehousing, freight, etc.) based on invoice date. Figures may not match Finance Team reports, which include month-end adjustments and accruals.
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Outstanding balances owed to eStore · Xero accounts receivable
Click Receivables tab to load data.
WMS volume by customer · outbound orders/units · inbound shipments · returns
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Average days from order creation to despatch · calendar days
Click Speed tab to load data.
BM rate cards per customer · active rates only
Search for a customer above to view their current BM rate card.
Tip: use the WMS company code (e.g. AJE, BOO, KGN) or part of the customer name
Tip: use the WMS company code (e.g. AJE, BOO, KGN) or part of the customer name
Customer contracts · terms, SLAs, renewal dates
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AI-surfaced signals across risk, tickets, operations & team
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Ticket volume by category · 30-day window
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Last 30 days · — business days · Avg first response time shown for CS & Freight pipelines only
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🎯
Hi, I’m Regina
Your Customer Success Intelligence assistant
Ask me anything about your customers — churn risk, revenue trends, tickets, receivables, or specific accounts. I have full access to the data across all dashboard tabs.